FAQs - General Enquiries
Q: How do I verify my email address?
A: When you sign up for an account with YSG, a verification email will be sent to your registered email address. Click the "Verify my email address" button in the email to complete the registration process.
Q: I did not receive the verification email from YSG. What should I do?
A: If the verification email is not received after 5 minutes from your account registration, please check your junk or spam folder. Otherwise, please contact us via email at [email protected] or live chat function for assistance.
Q: I have forgotten my password, what should I do?
A: Click on the 'Forgot Password' link on the YSG login page. Follow the instructions to reset your password.
Q: How do I update my account details?
A: Sign in to your account. Click on "Account" located on the Top Right of the YSG main page. Make your preferred changes and then select "Update Profile"
Q: Are the products sold on YSG authentic?
A: YSG offers products for sale only from original brand owners and authorised distributors.
Q: How can I be a seller on YSG?
A: You may indicate your interest to sell with us by one of the following ways:
1. Fill up the form at https://ysg.com.sg/be-a-seller
2. Contact us via email at [email protected] or live chat function
Q: I could not check out a product with the label [FOR NEW USERS ONLY].
A: Only Users who are buying/shopping from YSG Marketplace for the first-time are eligible to buy Products marked with the label [FOR NEW USERS ONLY] with the complimentary $10 Welcome Voucher, courtesy of YSG Marketplace.
