FAQs - Orders
Q: Are items in my shopping cart reserved?
A: Adding an item into your shopping cart does not reserve or hold that item for you as items are on a 'while stocks lasts' basis.
Q: Can I change the quantity to the products in my Order?
A: You can change the product quantity in your shopping cart as long as payment has not been made. If payment has been made, please contact us via email at cs@ysg.asia or our live chat function for assistance immediately.
Outlet Products, Private Sales Products and Clearance Sales Products sold on YSG do not qualify for any change in Order, cancellations, exchanges, returns and refunds
Q: What is the average delivery time?
A: Standard shipping requires 5 to 7 business days. Occasionally, some Orders may take a longer delivery time especially during festive or mega sales campaign periods.
Q: How do I track my Orders?
A: Open the Order confirmation email from YSG and click on the tracking link.
Q: What is the meaning of the milestones on my tracking Order?
1. Order Placed - Your Order is received in our system for processing.
2. Ready-to-Ship - Your Order has been processed and is scheduled for delivery.
3. In Transit - Your Order is on its way to you.
4. Delivered - Your Order has been successfully delivered.
Q: How do I cancel my Order(s)?
A: If you wish to cancel your Order, please contact us via email at cs@ysg.asia or our live chat function for assistance. Do note that cancellation fees may apply.
Once your Order has been processed and packed for delivery, it cannot be cancelled. You would need to raise a cancellation request via our email: cs@ysg.asia or our live chat function after receiving your Order.
Outlet Products, Private Sales Products and Clearance Sales Products sold on YSG do not qualify for any change in Order, cancellations, exchanges, returns and refunds.
Q: My Promo Code is not working, what should I do?
A: Promo Codes have expiry dates tagged to them. Do ensure that they are valid at the time of application. If you are having issues applying a valid Promo Code to your Order, please contact us via email at cs@ysg.asia or our live chat function for assistance.
Q: Am I entitled to the Gift With Purchase ("GWP") mentioned on the site?
A: You are entitled to GWPs as long as you have met the terms and conditions of the promotion and while stocks lasts.
Q: What should I do if my Order is not delivered?
A: In the event that you did not receive your Order within the estimated delivery timelines, please contact our Customer Service Team immediately at cs@ysg.asia or our live chat function for assistance.
